FAQ
Welcome to the Schaap Center! Whether you are joining us for your first show or a returning patron, we want your experience to be seamless. From parking tips to ticket questions, find quick answers below. If you do not see what you are looking for, our friendly staff is just an email away.
FAQ
Questions? We Have Answers
ABOUT THE CENTER
How do you pronounce "Schaap"?
What is the Schaap Center?
Is the Schaap Center new?
Is the Schaap Center a 501(c)(3) nonprofit organization?
Who performs at the Schaap Center?
The Schaap Center welcomes a diverse range of local, regional, and nationally recognized artists and organizations presenting theatre, music, dance, visual arts, educational programs, and community events throughout the year. Click here to view our Program Partners.
PLANNING YOUR VISIT
What are the Schaap Center's hours?
Hours vary by performance and exhibition. The Richard and Jane Manoogian Art Gallery and Community Gallery are open to the public free of charge two Saturdays per month, generally from 10 AM - 2 PM. Theatre hours depend on the performance schedule.
How early should I arrive for a performance?
Plan to arrive 30-60 minutes before the curtain so you have time to park, check in, visit concessions, view the galleries, and find your seat. Lobby doors typically open ahead of theater doors, and late seating may be held until a suitable break in the performance.
Is there parking at the Schaap Center?
Yes, parking is available. Patrons are encouraged to use onsite parking, municipal parking, and available on-street parking options. Click here for more parking information.
TICKETS
How do I buy tickets?
Tickets are available through the Schaap Center website and through the Program Partner presenting each performance. Buying directly from official channels is the only way to guarantee valid tickets. Click here for our Programs and ticketing information.
How much do tickets cost?
Ticket prices vary by performance and presenting company. The Schaap Center is committed to affordable, accessible pricing as part of its mission.
Can I get a refund or exchange my tickets?
Refund and exchange policies are set by each presenting company. As a general practice at performing arts venues, sales are final unless a performance is cancelled or rescheduled.
What if I lose my tickets?
If you misplace your tickets, contact the presenting company.
INSIDE THE VENUE
Is the Schaap Center accessible?
Yes. The Schaap Center was designed for accessibility, with wheelchair-accessible seating and companion seating in the theater and elevator access between levels. Assistive listening devices are available for performances in the theater. Ask patron services or an ambassador when you arrive. Trained service animals are welcome.
Are there concessions?
Yes. The Schaap Center offers concessions and a wine bar in its lobby and pre-function space, with an additional concession stand on the mezzanine level. Food and beverages are not permitted inside the theater itself. There is ample room in the first and second floor lobbies to enjoy a snack or drink before the show and at intermission. Click here for more information.
Is there a coat check?
Yes. Volunteer ambassadors assist with coat check at performances.
Can I take photos or video during a performance?
Photography and recording are generally not permitted during performances, in keeping with artists' agreements. Policies may vary by show. Please check with the presenting company.
Is there a dress code?
There is no formal dress code; guests are welcome to dress as they like, and many enjoy dressing up for an evening at the theater.
Where is the lost and found?
For lost or misplaced items, contact the Schaap Center at info@schaapcenter.org or (313) 944-1253
GALLERIES & FREE ADMISSION
Can I visit the galleries for free?
Yes. The Richard and Jane Manoogian Art Gallery and the Community Gallery are open to the public at no cost two Saturdays per month, generally from 10 AM - 2 PM. Patrons are also welcome to view the galleries when attending a performance. Click here for the Manoogian Art Saturdays schedule.
Can I book a group or guided tour?
Yes. Groups can arrange tours on Mondays by appointment. Contact the Schaap Center at info@schaapcenter.org to schedule.
GETTING INVOLVED & SUPPORT
How can I support or donate to the Schaap Center?
The Schaap Center is a 501(c)(3) nonprofit organization sustained by philanthropy, including sponsorships and contributions of any size to support its ongoing operations, arts programming, development, and community outreach. Click here for Ways to Give.
How can I volunteer at the Schaap Center?
The Schaap Center runs an ambassador program whose volunteers serve as greeters, ushers, and docents during events. Learn more and apply here.
Can I rent the Schaap Center for an event?
The Schaap Center is available for use for performances, exhibitions, and programming through program partners and special events to benefit the Schaap Center. The Schaap Center is not available as a general event rental venue for private parties or commercial events.
How do I contact the Schaap Center?
General inquiries as well as patron services, lost and found, or hospitality services can be sent to info@schaapcenter.org or (313) 944-1353.
BEFORE THE SHOW
Find Your Seat for the Season
Our Inaugural Season is underway; an evening of music, theater, and dance is always close at hand. Browse what's on stage and reserve your seats.
WHEN YOU ARRIVE
Everything for an Easy Evening
Parking, concessions, accessibility, and when to arrive; the details that let you settle in before the lights go down. A little planning makes for an unhurried night out.
AFTER THE CURTAIN
Keep the Stage Lit
The Schaap Center is a nonprofit, and every performance is made possible by people who believe in it. Your gift helps keep the curtain rising for seasons to come.
